What if my user card is lost or stolen?

To report a lost or stolen user card and to request a new card, contact customer service by phone at 1(800) 212-1079 or through the messaging function on the mobile app or website. Your missing card will be disabled, and you will be issued a new card and pairing code. You also have the option to pair a new Metro TAP card to your account.

Upon sign up, you set a secure personal identification code to prevent another person from using your card to start a rental.

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