I’ve plugged in the vehicle, but have not received a notification that my rental has ended.

Check the following:

  • That the charging point light is green or blue.
  • That you tapped your card on the charging point lid before plugging the vehicle in. Do not plug in a charging cable that is hanging openly from a charging point without first tapping your card on the lid.
  • That the charging cable is properly connected to the vehicle. If the car is properly connected, the dashboard screen will show an orange car outline and the words “charging”. If not, unplug the car and plug again. You should feel a slight click as the plug connects to the port.
  • If you still have not received a notification that your rental has ended, call us at 1-800-212-1079.
Help!