FREQUENTLY ASKED QUESTIONS

What is car sharing?

Car sharing is a type of short-term car rental meant for trips around the city, providing the freedom of vehicle use without the costs and hassle of owning a personal vehicle. BlueLA is a membership-based subscription service coming to Los Angeles, offering access to a network of shared electric vehicles 24 hours a day, 7 days a week, at self-service locations throughout the central city.

 

What is the Bluecar?

The Bluecar is an all-electric vehicle manufactured by the Bollore Group of France, designed and intended specifically for car sharing. The car gets up to 125 miles to the charge and seats four (4) adults comfortably. The back seat can be folded down to make room for larger loads, and includes a latch system to enable securing a child seat for safe transport of young children.

 

What are the requirements for using BlueLA?

To use BlueLA, the driver must be 18 years or older and hold a valid U.S. driver’s license or International driver’s permit. Users will also need a debit or credit card to set up an account.

 

What will it cost? Are there income-based discounts?

Costs will vary, depending on which membership level is chosen, what discounts you qualify for, and how much time you use the car. Membership fees will range from $0 to $10 per month, and usage fees will range from $0.15 to $0.50 per minute of drive time.* Low-income users will be able to qualify for a 25-80% discount.

*Minimum trip time charged = 15 minutes

 

How do I start using the service?

1) Sign up: You will be able to sign up for the service online, through the mobile app, or in-person with one of our BlueLA ambassadors. You will need to provide proof of driver’s license and a payment card number to set up your account.

2) Activate: You will receive a code that allows you to activate your membership at any BlueLA station. You will be able to pair your existing TAP card to your account or request a BlueLA card for vehicle access.

3)  Go: Just tap your card at any station to pick up a car and get driving!

 

Is Insurance included?

Yes! BlueLA provides insurance coverage for its members up to the state minimum limit, which will be considered secondary to any personal auto insurance maintained by the member. In the event of an accident, members are responsible for the deductible.

 

Where will I park the car?

You can park anywhere it is legal to park a vehicle, but you can only end your trip by plugging in at a BlueLA station. BlueLA stations consist of one self-service kiosk and 5 parking spots each with an electric charger. Cars can be returned to any of these stations. 40 locations are planned to open in Los Angeles in 2017.

 

How long will I be able to take the car?

The Bluecar has an average range of about 125 miles. The cars are typically meant for trips around the city, and there is a delineated driving zone with a radius of about 25 miles. If the charge drops below 30%, users will be notified to return the vehicle to a BlueLA station. Usage fees will continue until the car is returned to a station. For early adopters of the service, fees will be capped between 1 and 3 hours of drive time.

 

Will I be able to drive using my friend’s account?

Memberships are for individual users and are not interchangeable. Only the subscriber can drive the Bluecar. When you register, you set a secure personal identification code that prevents another person from using your card in case of loss or theft.

 

What if I get a ticket or get the vehicle towed?

Any ticket or legal infraction that causes a fine is the responsibility of the driver when that event occurs. Charges are added to your bill if not paid at the time of the incident. If a car is abandoned or towed, the user is charged a fee for associated administrative costs and retrieval of the vehicle.