About

Car sharing is short-term car rental meant for trips around the city, providing the freedom of vehicle use without the costs and hassle of owning a personal vehicle. BlueLA is a membership-based subscription service in Los Angeles, offering access to a network of shared electric vehicles 24 hours a day, 7 days a week, at self-service locations throughout the central city.

Yes! BlueLA provides liability insurance for all members up to the State minimum limit, which will apply secondary to any personal auto insurance maintained by the member. However, if the Bluecar is damaged at the fault of the member, the member will be responsible for damages. Please email contact@bluela.com for more information.

The Bluecar is a unique all-electric compact hatchback designed and manufactured in Europe specifically and exclusively for car sharing. The car gets 90-100 miles to the charge, seats four adults comfortably, and can be rented on-street from any BlueLA station.

  • Sign up: You can sign up for the service online here, or through the BlueLA Mobile app. You can also begin registration in-person with a BlueLA Ambassador if you have all required documents ready. Call the BlueLA Customer Service line to arrange time with a BlueLA Ambassador: 1 (800) 212-1079
  • Activate: You will receive an activation code that allows you to pair your TAP card or BlueLA card at any BlueLA station.
  • Go: Tap your card at a  kiosk at any BlueLA station, pick up a car, and start driving! Check out the BlueLA User Guide to familiarize yourself with the process.

The car gets an average of 90-100 miles to the charge, depending on driving behavior and battery demand.

  • Valid driver’s license*
  • Credit or debit card**
  • Be 18 years of age or older
  • Proof of income eligibility (If signing up for the discounted Community Membership)

*If you are not a US resident and you hold a foreign driver’s license, you must also provide an International Driving Permit issued in your country of residence.

**If you do not have a  credit or debit card but would like to use BlueLA, check out what our partner Motiv Fair Finances can do for you!

Bluecars can be rented and dropped off by any BlueLA member at any BlueLA station. All existing and incoming station locations can be found here, or on the mobile app. Each station has one self-service kiosk and 5 parking spots, each with an electric charger, where all BlueLA rentals begin and end.

BlueLA rates can be found here. Under our annual plans, members pay:

  • $1 or $5 per month (one year commitment)
  • $9 or $12 for first hour, depending on which yearly plan you have

Rental Packages: We offer discounted rate packages for longer trips so that members can lock in a great rate before their trip starts. These packages are only available through the BlueLA app at this time. A one-month trial plan is also available. A minimum charge for 15 minutes and a 9.5% sales tax apply to every rental. That’s it. With BlueLA, there are no hidden fees!

Using BlueLA

Bluecars can be rented and dropped off by any BlueLA member at any BlueLA station. All existing and incoming station locations can be found here, or on the mobile app. Each station has one self-service kiosk and 5 parking spots, each with an electric charger, where all BlueLA rentals begin and end.

Your trip must always begin and end at a BlueLA station. During the course of your trip, however, you can stop/park the Bluecar in any legal parking spot. You will be responsible for any ticket or legal infraction incurred during the rental period.

You may reserve an available parking spot on the website, mobile app, or from inside the vehicle at any time, by clicking on a station location and following the prompts. Your reservation will time out after 45 minutes.

The ‘ignition’ key is hanging from a cord on the right side of the steering column. If you discover that the cord has been cut or the key removed from the vehicle, please call customer service immediately at 1 (800)212-1079 , and you will be assigned a new vehicle.

During sign up, you will choose to receive a BlueLA card, or use your TAP card with the service. Once paired with your account, this user card acts as your “key” for access to the vehicles and chargers. You will tap your user card on the kiosk to begin a rental, tap on the vehicle driver’s side to unlock the car, and tap on the charging point lid to plug in and end any rental.

Yes, you are charged at the per-minute rate from the moment you check out the car to the moment you return it to a BlueLA station.
However, we also provide rental packages for your long term trips at discounted prices.

If you wish to cancel your reservation, just make sure to do so before the reservation times out, or you will be automatically charged an expiration fee of $5.00.

The lever to open the trunk is located underneath the driver's seat on the right-hand side. Pull the lever to open the trunk.

Yes! At sign up, you can elect to pair your TAP card with your BlueLA account. Once paired, you will able to use your Metro TAP card to access the BlueLA vehicles and chargers.

  • Green: You can return the Bluecar to this charging point without a reservation.
  • Blue: If you have a reservation, you can return the Bluecar to this charging point.
  • Red: Do not use. This charging point is in maintenance. Your rental will not end if you attempt to return the car here.

Nope! The only person allowed to drive the Bluecar is the member on the account.

Shift into Neutral gear and pull up the parking brake.

No, not yet. At this time, your TAP card can only be used as an identifier, not a payment method. Only the payment card provided to BlueLA upon sign up will be charged at the end of your trip.

  • Park in an available or reserved space (green light, or blue if reserved)
  • Shift to neutral, lift up the parking brake, remove key from the ignition, and remove all personal items from inside the car
  • Lock the car by tapping your user card on the reader by the driver’s side mirror
  • Plug in the car by tapping your user card on the lid of the charging point, carefully releasing the cable, and plugging into the port on the right rear side of the car
  • Look for a trip summary notification on your mobile phone

Check out the BlueLA User Guide to further familiarize yourself with the process.

  • Go to your desired pick-up station. BlueLA station locations can be found here, or on the mobile app.
  • Receive your vehicle assignment by tapping your user card at the kiosk and following all prompts
  • Unlock the assigned vehicle by tapping your user card on the reader by the driver's side mirror
  • Unplug the vehicle and guide the retractable cable into the charging point
  • Start the vehicle using the ignition key hanging on the right side of the steering column. When the car outline image on the dashboard display turns green, you are ok to drive.
  • Release the parking brake, shift to Drive, and get on your way!

You can also start your rental from the app. For your first rental, you will need to swipe your card on the rental kiosk. Then enter your PIN code and follow the instructions.

Check out the BlueLA User Guide to further familiarize yourself with the process.

Bluecars are meant for short-term rentals under 8 hours. Vehicles must remain within the driving zone (click here to view), and must be returned to a BlueLA station before the battery level reaches 15%. As soon as the battery charge level drops below 30%, you will be notified to return the vehicle to the nearest BlueLA station. Battery information can be found on the dashboard display. The battery charge level will drop approximately one percentage point per mile, depending on driving behavior and demand on the battery.

Press the key button on the console to lock the Bluecar doors from the inside.

You may reserve an available Bluecar on the website or mobile app at any time, by clicking on a station location and following the prompts. Your reservation will time out after 30 minutes.

The « Rent » button* is displayed if there are cars available to rent at the selected station. After tapping this button, you will see the car that has been assigned to you. If there are other cars available to rent at this station, you can select one of them by clicking the « Change » button. Finally, tap on « Confirm » to start your rental.

You still need to tap your badge on the car before and after your trip even if you have remotely started your rental.

 

*For your first rental, you will need to swipe your card on the charge point. Then enter your PIN code and follow the instructions.

 

Yes, a LATCH system is installed in the back seat of the vehicle to enable securing a child seat for safe transport of young children.

Help!

1. Turn off the ignition, remove the key, put the car in neutral, and pull up the parking brake.
2. Hold your card up to the inside of the reader near the driver side mirror for a few seconds until the car locks.
3. Wait 5 seconds and hold your card up to the reader again until the car unlocks.
4. Insert the key again and turn on your Bluecar.
5. When the car outline image on the dashboard display turns green, you are ok to drive. If not, please repeat steps 1-4.

If your Bluecar is illegally parked and consequently towed away during the rental period, first notify BlueLA by sending a message through the mobile app or calling customer service at 1 (800) 212-1079. All associated administrative fees and costs for retrieval of the vehicle will be charged to your BlueLA account.

We recommend that BlueLA users always check for vehicle availability on the mobile app or website, and reserve a vehicle on the mobile app or website prior to going to the desired departure station. Your reservation will last for 30 minutes. If you have not made a reservation and you arrive at a station with no cars available for rental, you may check the mobile app or tap your user card at the BlueLA kiosk to find a nearby station with available cars.

Gently turn the steering wheel right then left while also turning the key to disengage the steering wheel lock.

  • Secure the Bluecar and immediately call 911 or otherwise inform the police and emergency services of any potential injuries
  • Call BlueLA Customer Service at 1-800-212-1079 or via the blue button located on the center console of the Bluecar to report the accident and receive instruction
  • To the best of your ability, obtain information regarding witnesses, other vehicles involved and their drivers, owners and relevant insurance. Where possible, take photos of the scene of the accident and promptly provide those photos to BlueLA upon request, along with any papers or reports that you receive related to the incident.

We recommend that BlueLA users always check for parking space availability on the mobile app or vehicle console display, and reserve a parking space prior to arriving at a station for drop-off. Your reservation will last for 45 minutes. If you have not reserved a parking space, and all chargers at your desired destination station are either occupied, reserved, or in maintenance, you may call customer service at 1 (800) 212-1079 or press the blue button located on the center console for assistance in finding an alternate location to drop off the vehicle.  

Press the A/C button on the center console to activate the air conditioning, then position the air temperature control to the left (blue) for cool air.

To report a lost or stolen user card and to request a new card, contact customer service by phone at 1(800) 212-1079 or through the messaging function on the mobile app or website. Your missing card will be disabled, and you will be issued a new card and pairing code. You also have the option to pair a new TAP card to your account.

Upon sign up, you set a secure personal identification code to prevent another person from using your card to start a rental.

  • If there is another available space with a green light, you may park the car there instead.
  • If there are no available spots, call customer service at 1 (800) 212-1079 or press the blue button located on the center console. We will help you locate the nearest BlueLA station with available parking. If this is not an option, you may be allowed to park at the closest free and legal parking spot. Alternatively, you may open the mobile app or vehicle touch display at any time to locate stations with available parking.

Check the following:

  • That the charging point light is green or blue.
  • That you tapped your card on the charging point lid before plugging the vehicle in. Do not plug in a charging cable that is hanging openly from a charging point without first tapping your card on the lid.
  • That the charging cable is properly connected to the vehicle. If the car is properly connected, the dashboard screen will show an orange car outline and the words “charging”. If not, unplug the car and plug again. You should feel a slight click as the plug connects to the port.
  • If you still have not received a notification that your rental has ended, call us at 1-800-212-1079.

If you wish to opt out of auto-renewal and cancel your annual membership for the next year, please submit your request at least 14 calendar days before the auto-renewal date, in one of the following three ways:

1. Send a message to customer service via the mobile app or website
2. Send an email to contact@bluela.com
3. Mail a letter to the following address: BlueLA Carsharing, 555 West 5th Street, Floor 35, Los Angeles, CA, 90013

If you have signed up for an annual membership and wish to cancel your membership mid-term (before the full year term has ended), please contact customer service at 1 (800) 212-1079. Only under particular circumstances will a member’s midterm cancellation request be granted, consistent with the BlueLA Terms and Conditions.

Before driving, report the damage or cleanliness issue by calling customer service at 1 (800) 212-1079, or via the blue button located on the center console of the Bluecar. You may be assigned a new vehicle.

  • If you get a ticket during your rental period, first notify BlueLA by sending a message through the mobile app or calling customer service at 1 (800) 212-1079. You are responsible for payment of the ticket and have 15 days to pay it directly to the issuing authority. If you cannot pay it within that time, the ticket amount plus a $25 handling fee will be charged to your BlueLA account.
  • If you find a ticket from a previous user, please place it in the driver door or glove compartment and let us know by sending a message through the app. All tickets are time-stamped; you will not be held responsible for any ticket incurred by another user at another time.